Track order and returns pages

Track order and returns pages

• Track order: shoppers look up their order with the order number and email and see its delivery status.
• Returns: shoppers ask for a return with the order number and email, choose items and a reason; requests are listed in the app (Returns).

Set up (Tracking & Returns in the app)

1. Approve the returns permission when the app asks (open the app from Shopify’s Apps list).
2. Make the two pages. Click Make the pages: the app creates “Track your order” and “Returns” in your store.
3. Add the block once. Click Open the theme editor, choose Add block, CRO Toolbox, Order & wishlist pages, and save. With Page set to Automatic it shows Track order on the first page, Returns on the second, and nothing on any other page.
4. Set your return rules and address, then add both pages to your menu or footer.

Each step turns green when it is done. Each page has ready made looks (Style).

Return saving rules (Pro)

On Returns, Return saving rules you can let shoppers choose store credit instead of a refund (with an optional bonus, for example 10% extra), approve returns by rule (reason, product tag, order value, days since delivery) and put returned items back in stock. Credit is given when the return is approved (or when the items arrive, as you choose) as a refund to store credit on the customer’s account, so the order shows the money as refunded; an optional bonus is added on top. It needs a customer account on the order. On a guest order the shopper sees two choices: the normal refund to the original payment, or store credit with a “Sign in to your account to get store credit” step that takes them to the store’s customer account sign in and back to the Returns page. If the order still has no customer after that, they see “Store credit needs an account at checkout” and can only choose the refund. If Shopify cannot refund to store credit, the return stays approved and you refund it to the original payment with the normal Refund button. The shopper sees the credit on the Returns page. Exchanges: switch on “Let shoppers exchange for another size or colour”: the shopper picks another variant of the same product that is in stock and sees the price difference before sending. When you approve, the app makes the Shopify return with the exchange, and the new shipment waits on hold until you click “Items arrived: ship the exchange”. If the new item costs more (when you allow that), send the invoice from the order in Shopify; if it costs less, the difference is refunded.

Refunds to the original payment stay available for everyone.